Privacy Policy

Effective October 19, 2026

Who we are and what this policy covers

The Phoenix Team at Metro Realty Advisors ("we," "us," or "our") provides residential real estate services. This policy explains how we handle information collected through Phoenix Team website pages, inquiry forms, consultation requests, webinar registrations, and related communications that link to this policy.

This policy does not govern independent websites you visit through our links. A separate brokerage, client portal, home-search service, or transaction platform may provide its own privacy notice.

Information we collect

You may provide your name, email address, telephone number, home preferences, purchase timeframe, preferred locations, whether you need to sell a home, messages, scheduling details, and communication choices. We also maintain records of inquiries, consent selections, opt-outs, and our communications with you.

Our website and hosting providers may collect technical information such as IP address, browser and device information, pages visited, referring pages, visit times, and interaction records. Campaign parameters in page links, such as UTM values, help identify which source or campaign brought a visitor to a form.

Please do not submit Social Security numbers, bank or payment account details, identification documents, or other sensitive financial information through a general website inquiry form. We will explain an appropriate process if such information is needed for a particular service.

How we use information

We use information to respond to inquiries, provide requested resources, understand home-buying or selling needs, arrange consultations, administer webinar registrations, maintain contact records, and provide requested real estate services. We also use information to operate and protect our website, understand campaign effectiveness, maintain required business records, and honor communication preferences.

Educational or promotional communications are subject to the applicable consent requirements and your preferences. Submitting an inquiry does not itself schedule an appointment, establish a client relationship, or authorize every type of marketing communication.

When information is disclosed

Relevant information may be accessed by Phoenix Team members, Metro Realty Advisors personnel, and service providers supporting website hosting, customer relationship management, scheduling, communications, or transaction administration. We limit these disclosures to the purposes for which the information is needed. Providers may include GoHighLevel/LeadConnector for website and contact management and, when applicable to a client relationship, Monday.com for operational follow-up.

We do not sell personal information or give other businesses our contact lists for their own marketing. We do not sell or disclose mobile numbers, SMS opt-in records, or text-message consent to other businesses for their marketing. Providers supporting delivery of our services may process relevant information on our behalf; this does not authorize their independent marketing use.

We may also disclose information when you direct or authorize us to do so, when reasonably necessary to comply with law or valid legal process, or to protect legal rights and address fraud or security issues. Transaction-related disclosures to lenders, title companies, inspectors, builders, or other professionals are handled as needed for the services you request and applicable obligations; a website inquiry is not blanket authorization to distribute your information to marketing partners.

Email, telephone and text-message choices

Providing a phone number is not consent to receive marketing text messages. Where text messaging is offered, the form identifies the sender and provides separate choices for inquiry or consultation messages and optional marketing messages. Marketing consent is not a condition of receiving real estate services. Automated texts are sent only under an approved messaging program with the required consent.

For texts, message frequency varies and message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact [email protected] for help or to request a change in communication preferences. A service provider may send a limited opt-out acknowledgment where applicable. Existing opt-outs are not removed merely because another form is submitted; any resubscription must follow an appropriate affirmative consent process.

You can unsubscribe from marketing email using the unsubscribe link in the message or by contacting us. A marketing opt-out does not necessarily end legally required or requested transaction-related communications through otherwise permitted channels. We respect applicable channel restrictions and do-not-contact preferences.

Cookies, measurement and external links

Our hosting and embedded service providers may use cookies or similar technologies for functionality, security, attribution, and usage measurement. Browser settings can restrict cookies, although some functions may be affected. This policy does not grant consent for advertising tracking where a separate choice is required.

Links to NewHomeBuddy home search, webinar services, and other outside destinations take you to services with their own data practices. Information you enter on those services is subject to their notices and choices. Review their policies before providing information.

Retention and protection

We retain information as needed for the purposes described here, applicable recordkeeping requirements, resolving disputes, and maintaining evidence of consent and opt-outs. Retention varies with the type of record and the relationship; an unsubscribe request may require retaining a limited suppression record to honor your preference.

We use reasonable administrative and technical safeguards appropriate to the information and services involved. No website, electronic transmission, or storage system can be guaranteed completely secure.

Privacy requests

Contact [email protected] to ask about information we maintain about you, request correction or deletion, or change communication preferences. We may need to verify your identity before acting. Some records must be retained for legal, transaction, security, or opt-out purposes. Any rights provided by applicable privacy laws remain available; contact us to submit a request or ask about our response.

Children

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us so we can investigate and take appropriate action.

Changes and contact

We may update this policy to reflect changes in services, practices, or applicable requirements. The published policy will show its effective or last-updated date. Where required, material changes will receive additional notice or consent before the changed use begins.

The Phoenix Team at Metro Realty Advisors
Email: [email protected]